This Shipping & Delivery Policy explains how indiapcmart.com / Friends International delivers physical and digital products purchased through our website.
1. Shipping Policy – Physical Products
All physical products listed on the website will be delivered within 7 to 15 business days, depending on the delivery location and product category.
- Delivery timelines may vary based on location, courier partner, and product availability.
- Business days exclude Sundays and public holidays.
- Tracking details (if applicable) will be shared once the order is dispatched.
- Delays due to courier issues, natural calamities, strikes, or force majeure events are beyond our control.
If you do not receive your product within the estimated timeline, you may contact our support team.
2. Delivery Timeline – Digital Products
All digital products (software serial keys, license codes, etc.) are delivered within a few minutes after successful payment confirmation.
- Delivery is made via registered Email ID, SMS, or WhatsApp provided at checkout.
- In rare cases, delivery may take up to 30–60 minutes due to payment gateway confirmation delays.
- Please check your spam/junk folder if you do not receive the email.
- Ensure your contact details are correct at the time of placing the order.
3. Non-Delivery or Delay
If you have not received your digital key or physical product within the expected timeframe, please contact us with:
- Order ID
- Registered Email ID
- Payment Reference Number
Our team will investigate and resolve your concern within 24–48 working hours.
4. Incorrect Address or Contact Information
Customers are responsible for providing accurate delivery information. We are not liable for delays or non-delivery due to incorrect email address, phone number, or shipping address.
5. Risk & Ownership
- For digital products, delivery is deemed complete once the serial key is sent to your registered contact details.
- For physical products, risk transfers to the customer once the product is handed over to the courier partner.
6. Force Majeure
We shall not be held responsible for delivery delays caused by events beyond our reasonable control, including natural disasters, government restrictions, transport strikes, pandemics, or technical failures.
